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Wishlist

DELIVERY


HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

Orders placed on weekdays will be delivered within 1-5 weekdays.

CAN I CHANGE THE ADDRESS OF MY ORDER PLACED?
Due to safety reasons we cannot change your delivery address once the order is
processed.

CAN I CANCEL MY ORDER ONCE IT WAS ORDERED ?
If you would like to cancel your order, you can of course. If you have placed your order
on a week day, your order can be cancelled within one (1) hour. Please contact our
customer service : shop@detoilescasiope.com
If you have placed your order after work hours and you have decided to cancel your
order after all, please contact customer service the following day as soon as possible :
shop@detoilescasiope.com

CAN I CHANGE MY ORDER AFTERWARDS ?
Once your order has been placed we will process your order and it cannot be changed
afterwards. The same applies for delivery, delivery address and payment.

WHAT TO DO IN CASE SHIPMENT IS NOT COMPLETE OR DAMAGED?
In case an article is missing or damaged please contact our customerservice ASAP:
shop@detoilescasiope.com
Please communicate your ordernummer and which article is missing or damaged so we
can solve your matter swiftly.

DO YOU HAVE ANOTHER QUESTION?
If you have a different questions please feel free to contact our customerservice:
shop@detoilescasiope.com